Privacy & Cookie Policy

PRIVACY

WHAT’S YOUR TAKE ON PRIVACY?

Surprise and Reward takes privacy very seriously and aims on ensuring the highest level of security for all our customer information. The purpose of the Surprise and Reward Privacy Policy is to outline what information we collect, how we collect it and how it is used and managed in accordance with the New Zealand Privacy Act. 

Please be assured that when you purchase through us, we’re always focused on ensuring your privacy remains at the forefront of our business practices.

INFORMATION WE MAY COLLECT:

  • Name
  • Email address
  • Address (Mailing and/or physical)
  • City location
  • Telephone number
  • Gender
  • Details of the products you have purchased from us
  • Any additional personal information that you provide (directly or indirectly) through our websites, apps, social media
  • Information you provide via our customer support team and customer surveys

HOW WE COLLECT INFORMATION:

  • Register an account on our website
  • Place an order online
  • Contact us
  • When you browse through our website offering
  • You accept cookies and other tracking technologies on your device

HOW WE USE YOUR INFORMATION:

  • To process and fulfil your order, this includes sending emails to confirm your order and status updates on delivery
  • To communicate with you and provide information on existing or new products
  • To help us learn more about your shopping preferences
  • To help us analyse our website efficiency, products and trends
  • To protect the security of our website and business
  • To contact you if required

COOKIES (NO, NOT THE EDIBLE KIND UNFORTUNATELY…)

DO YOU USE COOKIES?

In order to complete your purchase with Surprise and Reward you will need to have cookies enabled. "Cookies" are small data files that are stored on your computer and are an integral part to shopping online and help store, for example your preferences. If you really prefer not to use cookies, you can set your browser preferences to not accept cookies. Most websites however, including Surprise and Reward, require cookies to process your orders.